Refund policy

Last updated: August 2026

We pack with care. We stand behind every order. But we also need your help.

At G&K Sons, every single order that leaves our warehouse is inspected, packed securely, and dispatched with the intention of reaching you in perfect condition. We take that responsibility seriously.

But courier journeys across India are unpredictable. Parcels get mishandled. Products occasionally arrive damaged. And when that happens, we want to make it right — quickly, fairly, and without making you feel like you're fighting for something you deserve.

However, to protect our customers from genuine transit damage and to protect our business from misuse, we have one rule that is absolute and non-negotiable:

⚠️ Mandatory requirement — an unboxing video is compulsory for all claims

No claim of any kind — damaged product, missing item, wrong product, defective item, or any other issue — will be entertained without a valid unboxing video.

This is not optional. This is not a suggestion. This is a firm policy that applies to every order, every customer, and every product without exception.

What is a valid unboxing video?

A valid unboxing video must meet all of the following conditions:

  • It must be recorded continuously — from the moment you pick up the sealed, undamaged outer packaging, through the entire unpacking process, to the first full view of the panels inside. The video must not be paused, cut, edited, or restarted at any point.
  • It must show the outer packaging clearly — including all sides of the box, the courier label with your order details visible, and the condition of the tape and seals before they are opened.
  • It must be recorded before the packaging is opened — starting the video after you have already opened the parcel will invalidate your claim entirely.
  • It must be a single, uninterrupted recording — multiple clips, screenshots, or partial videos will not be accepted as valid evidence.
  • It must clearly show the product inside — the video must capture the panels being removed from their packaging, showing any damage, defect, or discrepancy clearly and visibly.
  • It must be recorded on the day of delivery — videos recorded the following day or later will not be considered valid.

Why we have this requirement

We understand this may feel like an extra step. It is. But it is an important one — for you and for us.

Without an unboxing video, it is impossible for any ecommerce business to verify whether damage occurred during transit, during storage at the customer's location, or after attempted installation. The unboxing video is your strongest protection as a customer — it is definitive, timestamped proof that you received something in a damaged or incorrect condition. It removes all ambiguity from the claim process and allows us to resolve your issue faster, because there is nothing to dispute.

Our strong recommendation: make it a habit to record an unboxing video for every online order you receive — not just from G&K Sons, but from any ecommerce platform. It takes under two minutes and it protects you completely.

General return eligibility — the baseline rules

Every return request must meet these baseline requirements:

  • A valid, uninterrupted unboxing video must be submitted — as described in full above. No exceptions.
  • The return request must be raised within 48 hours of delivery — the delivery timestamp from the courier's tracking system is the reference point, not the time you opened the parcel. Claims raised beyond 48 hours of the marked delivery time will not be accepted.
  • The product must be in its original, unused, uninstalled condition — any panel that has been installed, adhered, mounted, cut, trimmed, or used in any way is no longer eligible for return. This applies strictly to all wall panels and ceiling panels.
  • Original packaging must be intact and available — products must be returned in their original packaging. Returns without original packaging will not be accepted.
  • The order number and proof of purchase must be provided — your order confirmation email or invoice number is required for every claim.

Eligible for return

  • Panels arrived cracked, broken, or with surface defects that affect appearance or usability
  • Wrong design, wrong colour, or wrong dimensions delivered
  • Manufacturing defect confirmed on inspection
  • Significant quantity shortage compared to invoice
  • Product is materially different from what was described on the product page

Not eligible for return

  • Panels that have been installed, adhered, or fixed to any surface
  • Panels that have been cut or trimmed by the customer
  • Minor texture variation between individual panels — this is inherent to PVC manufacturing and is not a defect
  • Change of mind after receiving the product
  • Product colour appearing slightly different from screen — monitor and screen calibrations vary, and minor shade variation is not a defect
  • Wrong size or quantity ordered by the customer — dimensions and pack coverage are clearly listed on every product page; please measure carefully before ordering, or WhatsApp us your wall size and we will plan the exact kit for you, free
  • Product was not what you personally imagined — this does not constitute a defect

Claim window: 48 hours from delivery, before installation | Unboxing video mandatory

Return shipping charges for customer-initiated returns

If a customer chooses to return a product for reasons other than a manufacturing defect, transit damage, incorrect product delivered, or any error on G&K Sons' part, all return shipping, courier, packaging, handling, and any other associated return expenses shall be borne entirely by the customer.

Original shipping charges (if any) are non-refundable, and any applicable refund will be processed only after the returned product has been received, inspected, and found to be in its original, unused, uninstalled condition with all original packaging intact.

How to raise a return or refund request

Follow these steps exactly. Incomplete requests will cause delays.

Step 1 — Record your unboxing video on delivery day. Before you open any parcel from G&K Sons, start recording. Keep the camera steady, show the label, show all sides of the packaging, and record the full unboxing without stopping. This video is your claim's foundation — without it, no request can be processed.

Step 2 — Inspect the product immediately. Check everything before attempting any installation. Verify the design, dimensions, quantity, and condition against your order confirmation. If anything is wrong, stop. Do not install.

Step 3 — Contact us within 48 hours of delivery. Email your claim to hello@gnksons.co with:

  • Subject line: RETURN REQUEST — Order #[Your Order Number]
  • Your full name and delivery address
  • A clear written description of the issue
  • Your unboxing video (upload to Google Drive or YouTube as unlisted and share the link — or send it via WhatsApp to +91 99718 24409 if the file is large)
  • Close-up photographs of the damage or defect in addition to the video

Step 4 — Wait for our review. Our team reviews every claim within 1 to 2 business days. We may request additional information or a clearer view of specific damage. We will not reject a valid claim — but we will ask questions if something is unclear.

Step 5 — Resolution confirmed. Once approved, we will confirm one of the following resolutions with you:

  • Replacement panels shipped at no additional cost
  • Partial refund for minor or partial damage
  • Full refund to your original payment method

We will not proceed with any resolution without your explicit confirmation.

Refund processing timeline

All orders on G&K Sons are prepaid. Once a refund is approved and confirmed, it is issued to your original payment method with the following timelines:

Payment method Refund timeline
UPI / BHIM / PhonePe / GPay 3–5 business days
Net banking 5–7 business days
Debit card 5–7 business days
Credit card 7–10 business days
Prepaid wallet 3–5 business days

These timelines are from the date of refund initiation on our end. Your bank or payment provider may take additional time to reflect the amount. If you do not see your refund after the full window has passed, contact us and we will share the refund reference number for you to follow up with your bank.

Non-returnable — no exceptions

  • Installed products — once installation begins, the product is considered used and is non-returnable.
  • Clearance, sale, or final-sale products — products sold at clearance pricing are non-returnable. This is clearly indicated on the product listing at the time of purchase.
  • Products without original packaging — items returned without their original box, wrapping, or packaging will not be accepted.
  • Claims raised after 48 hours of delivery — no exceptions to this window, regardless of the reason for the delay.
  • Claims without a valid unboxing video — this requirement has no exceptions. A claim without a video cannot be processed, verified, or approved under any circumstances.

Order cancellations

Before dispatch: cancellations are accepted within 12 hours of order placement, provided the order has not yet been dispatched. Contact us immediately at hello@gnksons.co or WhatsApp +91 99718 24409. A full refund will be issued to your original payment method.

After dispatch: once the courier has picked up your order, cancellation is no longer possible. You may raise a return request after delivery if the product meets the eligibility criteria above.

Replacement vs. refund — how we decide

Our first preference is always a replacement — because what you ultimately want is the right panels on your wall, not a refund and a delay. If the issue is transit damage or a manufacturing defect, a replacement is faster and simpler for everyone.

A full refund is offered when:

  • A replacement is not possible due to stock unavailability
  • The customer explicitly prefers a refund over a replacement
  • The product delivered was fundamentally different from what was ordered and no suitable alternative exists

A partial refund is offered when:

  • Damage is minor and limited to a small number of panels in a larger order
  • The product is usable despite a cosmetic defect that does not affect function

Bulk order returns

For unusually large orders, the following additional conditions apply:

  • All goods must be inspected within 24 hours of delivery
  • Any damage, shortage, or discrepancy must be reported immediately with the unboxing video and a detailed written report
  • Bulk return requests are reviewed separately and may follow different resolution timelines

For bulk return queries, contact: hello@gnksons.co

Important advisory — please read before you order

We sell decor products that are designed to be installed. Once installed, they transform your space — but they cannot be returned. This is the nature of the product category.

Here is the honest advice we give every customer before they place their first order with us:

  • Measure twice, order once. Dimensions and pack coverage are listed on every product page — check your wall measurements against them before confirming your order, or WhatsApp us a photo of your wall and we will plan the exact kit for you, free.
  • Preview before you commit. Use our free AI Wall Designer to see your chosen panel on a photo of your own wall, in your own room's lighting, before you order.
  • Do not begin installation until you have fully inspected the delivered product. Open the parcel. Check every piece. Confirm quantity. Verify the design. Then install. Those extra ten minutes protect you completely.
  • Record your unboxing video every single time. Make it a habit, not an afterthought. The one time you skip it may be the one time you need it.

Contact us

If you have questions about our return policy, need help raising a claim, or simply want to verify whether your situation qualifies — please reach out. We respond promptly and we actually resolve things.

  • Email: hello@gnksons.co
  • WhatsApp: +91 99718 24409

Business hours: Monday to Saturday, 10:00 AM – 6:00 PM IST